What are your delivery timelines?

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• My order is marked as ‘completed’ but I’m yet to receive it. What does this mean?

  Thank you for your purchase. A “completed’ status means your order has been packed and is ready to be shipped. Please expect delivery within the stated delivery timeline provided in your confirmation email.

• How can I track my order?

  ● For Flexible/Standard Shipping (Ghana & Nigeria), tracking is not available. Please refer to your confirmation email for the estimated delivery timeline and expect your order within that timeframe. ● For Trackable Shipping (UK, Canada, USA, ...

• Pick up locations during Sale

  1. PRINCE EBEANO SUPERMARKET, 14 Isaac John St, Ikeja, Lagos. 09067476338 2. Prince Ebeano Supermarket, Northern Business District, Admiralty Way, Lekki Phase 1. Lagos. 07018999631 3. Prince Ebeano Supermarket, Beside FIRS, Agungi, Ologolo, Lekki, ...

• How long does it take to get a refund?

  Refunds are processed to the original payment method. Processing time is 7-14 business days depending on your bank or payment provider. Customers in Nigeria and Ghana are required to provide their bank details to facilitate the refund.

• When will unavailable items be restocked?

  Unfortunately we currently can't give a specific timeframe regarding the availability of these products, however kindly turn on your Instagram post notification or subscribe to our mailing list to receive restock updates.